Experience

Scalable | Remote, U.S & Japan

LEAD PRODUCT Designer ∙ AUG 2023 – PRESENT

− Lead design initiatives for a global print-on-demand platform, delivering sophisticated B2B and enterprise solutions.

− Collaborate with cross-functional teams across the U.S., Mexico, and Vietnam, managing design processes across multiple time zones.

− Drive end-to-end design processes including user research, wireframing, prototyping, and user testing to deliver scalable and impactful products.

− Shape strategic company roadmaps by aligning product design and user experience insights with business objectives.

− Foster continuous improvement through retrospectives and design critiques, promoting a culture of feedback and growth.

− Spearheaded the launch of advanced catalog filters, enhancing product customization and improving user shipping cost visibility.

− Partner with stakeholders to ensure product evolution aligns with customer feedback and real-time business data.

Edward Jones | Remote, U.S

UX Designer ∙ NOV 2022 – AUG 2023

− Supported the subproduct team within Edward Jones, working with POs, PMs, and stakeholders to create navigable prototypes based on research and testing.

− Collaborated with UX leadership to integrate UX into product teams through retrospectives and design workshops.

Hewlett-Packard Enterprise | Remote, U.S

Product Designer ∙ Jan 2022 – Oct 2022

− Developed prototypes and interfaces, ensuring design cohesion through research, stakeholder feedback, and HPE’s design system.

− Collaborated in an agile environment to support cross-functional teams throughout the product life cycle.

− Established best practices for UX through design artifacts, including concept maps, sitemaps, and flowcharts.

− Designed the experience and roadmap for an internal asset library, utilized daily by 30+ team members across multiple teams.

Confirm BioSciences   |   San Diego, CA

UI/UX Designer  ∙  AUG 2018 – MAR 2021

Creative Solutions Coordinator  ∙  Nov 2016 – Aug 2018

Graphic Design Intern  ∙  Sep 2016 – Oct 2016

− Led UX/UI design for in-house projects, managing websites and digital assets such as flyers, catalogs, and banners.

− Designed and operationalized 4 web applications, increasing site traffic by 250K annually and generating $2M in revenue.

− Spearheaded the design of a SaaS platform for health and wellness management.

− Created digital assets for business email marketing campaigns, reaching up to 40K subscribers.

FarWest Entertainment   |   Pasadena, CA

Graphic Designer  ∙   Jul 2016 – Sep 2016

− Produced pitch decks for Western TV shows, events, and concerts aimed at expanding into Southeast Asia.

− Delivered technical leadership in creating high-profile pitch decks for clients including NBC, Disney, and Billboard.

Social Control   |   Westlake Village, CA

Graphic Design Intern  ∙   Nov 2015 – Jan 2016

− Collaborated with teams to produce client-specific social media content, creating 20+ digital pieces per day for clients such as Dole, Blu e-cigarettes, and Royal Basmati Rice.

Skills

Achievements

Led roadmap planning and retrospectives with Scalable Labs leadership, including the President, VP, and department heads, aligning design strategies with business objectives

Launched the first feature selling services for HPE’s hybrid cloud services platform with ~120K users

Leading product designs, developing, maintaining, conceptualizing, and prototyping new products for a $20M company - Confirm BioSciences

Launch COVID-19 Antibody Test product in 2 weeks resulting in $15M worth in sales

Redesigned main brands’ sites that increased aggregate annual site visits up to 250K & secured annual sales revenue of $2M

Education

The Art Institute Of California- Los Angeles | Los Angeles, CA

Bachelor of Science (B.S.) in Graphic and Web Design (2016)

Green River Community College | Auburn, WA

Associate of Arts (A.A.) in Graphic Design (2012)

Languages

English & Vietnamese